SHIPPING POLICY

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. During peak periods, product launches, or promotional events, processing times may be extended. Orders are not shipped on weekends or public holidays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details. Tracking is provided for all orders where available.

Shipping Destinations

We ship worldwide.

However, we do not ship to countries or regions subject to international sanctions or trade restrictions, including but not limited to Belarus, Russia, Sudan, and Venezuela.

We operate in compliance with applicable Australian and international laws and reserve the right to cancel orders that violate export controls or sanctions regulations.

Estimated Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, local postal delays, weather conditions, peak periods, remote locations, or other circumstances beyond our control. 

Estimated delivery times begin once your order has been dispatched and are provided for guidance only.

Australia
Standard: 2–8 business days
Express: 1–3 business days

United States
Standard: 7–12 business days
Express: 2–5 business days

Canada
Standard: 7–14 business days
Express: 3–6 business days

United Kingdom
Standard: 7–12 business days
Express: 2–5 business days

Europe
Standard: 7–15 business days
Express: 2–6 business days

New Zealand
Standard: 5–10 business days
Express: 2–5 business days

Asia
Standard: 7–14 business days
Express: 2–6 business days

Rest of World
Standard: 10–20 business days
Express: 3–7 business days

Remote or rural locations may require additional delivery time.

Address Accuracy & Customer Responsibility

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. OTHERSIDE JEWELLERY PTY LTD is not responsible for orders delivered to incorrect addresses supplied by the customer.

If an order has already been shipped, we cannot provide refunds for address errors. Customers should contact the shipping carrier directly to request redirection where possible.

Address Changes After Dispatch

Once an order has been dispatched, we are unable to change the delivery address. While we may attempt to assist, customers must contact the courier directly to request any delivery changes.

Missed Deliveries & Held Parcels

If delivery is missed, customers are responsible for arranging redelivery or collecting the parcel from the carrier or local depot. If a parcel is held by customs or the carrier, the customer must provide required information or payment to release the shipment.

Failure to collect or resolve delivery issues may result in the parcel being returned to sender.

Return to Sender (RTS) Shipments

If a parcel is returned to OTHERSIDE due to incorrect address, failure to collect, unpaid customs charges, refusal of delivery, or other circumstances outside our control, the order will be handled in accordance with our Return & Refund Policy.

Customers may request reshipment by paying the applicable shipping costs. Where applicable, store credit may be issued minus original shipping costs, return fees, customs charges billed to us, and restocking fees, as outlined in our Return Policy.

No refund will be issued if the parcel is not returned to us.

Lost, Stolen, or Delivered Packages

Once a parcel is marked as delivered by the carrier, it is considered fulfilled. OTHERSIDE JEWELLERY PTY LTD is not liable for lost or stolen packages after delivery confirmation.

However, we will assist customers in initiating an investigation with the carrier where possible. Assistance does not guarantee replacement or refund.

Duties, Taxes & Import Fees

Australia

No import duties apply to orders delivered within Australia.

United States (Delivered Duty Paid — DDP)

Duties and import charges are prepaid by OTHERSIDE. Customers will not be charged additional customs fees upon delivery.

International Orders (Outside Australia & United States — DDU)

Customers are responsible for all import duties, VAT, taxes, tariffs, and customs fees imposed by their country. These charges are not included in the purchase price.

Import Compliance & Refusal of Duties

Customers outside Australia are the importer of record and are responsible for complying with all local laws and customs regulations.

Refusal to pay customs duties or taxes may result in the parcel being returned, abandoned, or destroyed. No refund will be issued in these cases.

Remote Area & Peak Period Delays

Deliveries to remote or rural locations may require additional transit time. Shipping delays may also occur during peak seasons, public holidays, carrier backlogs, or global supply chain disruptions.

Risk of Loss & Transfer of Responsibility

Risk of loss and title for goods transfer to the customer once the order is handed to the shipping carrier.

Reporting Delivery Issues

Customers must report missing or delivery issues within 14 days of the last tracking update. After this period, we may be unable to assist due to carrier investigation limitations.

Reshipping Fees

If reshipment is required due to customer error, missed delivery, unpaid duties, incorrect address, or refusal of delivery, the customer is responsible for all reshipping costs, consistent with our Return & Refund Policy.

Future Free Shipping Promotions

If free shipping is offered in the future, the actual shipping cost incurred by OTHERSIDE may be deducted from refunds or store credits.

Damaged Parcels

If your order arrives damaged, you must contact us within 48 hours of delivery and provide clear photographic evidence of the damage and packaging. Failure to report issues and provide documentation may result in denial of the claim. This requirement does not limit any rights you may have under applicable consumer protection laws.

Proof of Delivery 

Carrier tracking and proof of delivery may be used as evidence of successful fulfilment in payment disputes.

Carrier Investigations

Customers agree to cooperate with carrier investigations, including providing statements or documentation where required. Failure to cooperate may limit our ability to assist.

Force Majeure

OTHERSIDE JEWELLERY PTY LTD is not liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, pandemics, customs inspections, carrier disruptions, or global supply chain issues.

Statutory Consumer Rights

This policy does not affect your statutory consumer rights under applicable consumer protection laws.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

OTHERSIDE JEWELLERY PTY LTD
Email: otherside.official0@gmail.com