Yes! We proudly ship worldwide to over 220 countries. Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location.

No matter where you're located, we work to get your order to you as quickly and safely as possible.

Orders placed Monday to Friday are typically processed and shipped the same day or the next business day, depending on the time your order is placed.

We currently operate from two warehouses located in the United States and Australia, allowing us to deliver orders as efficiently as possible. Domestic orders typically arrive within 3–7 business days or less with standard shipping, while international orders generally arrive within 10–13 business days.

In some cases, when ordering multiple items, products may be shipped from different warehouses. This means one item may arrive slightly earlier than another, depending on the warehouse location and destination.

You can return your item within 14 days of the date your order was delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. To start your return process,

We do not accept returns or exchanges for custom products & watches as they are made to order. Additionally, earrings cannot be returned due to hygiene reasons.

Shipping paid on returned items is non-refundable.

OTHERSIDE will only reimburse the return shipping in the event that a wrong item was sent to the recipient.

Finding the right size is easy. We provide detailed size guides for our bracelets, chains, rings and pendants to help you find the perfect fit and see how each piece will sit when worn.

Simply click the size guide located below the product title on the product page you're viewing. You'll find sizing charts, measurements and step-by-step instructions to help you choose the size that's right for you.

We use a range of premium materials throughout our collections, including real 18K gold plating, silver plating, solid S925 sterling silver, 316L stainless steel and brass. Many of our pieces feature premium 5A CZ stones chosen for their exceptional brilliance and diamond-like appearance, while selected products such as some wallet chains use high-quality 3A CZ stones.

Every piece is carefully designed with a focus on quality, durability and shine, ensuring it looks and feels premium while remaining comfortable for everyday wear.

You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

Absolutely. Our pieces are designed to make meaningful gifts for birthdays, anniversaries, holidays and special occasions. With a wide range of styles available, there's something for everyone whether you're shopping for yourself, a friend or a loved one.

Every order arrives gift-ready in our gift boxes or bag, making it easy to surprise someone with a piece they'll be excited to wear and remember.

We are unable to cancel an order after it’s been placed, as they are sent to our warehouse for processing within minutes of being placed.

If you placed the order by mistake or don’t want the items, you can go through the returns process to send your order back to us.

Our customer support team is always here to help. You can contact us anytime at support@othrsidestore.com and we'll be happy to assist with any questions regarding your order, products or general enquiries.

We typically respond to all emails within 24 hours.